The Doom Poster has a valid complaint there that his refund request was turned down for being over 2 weeks, as it's impossible to be over two weeks when you request a refund in september for a game released on september 24th. This has been going wrong for some time now, Steam counts from the time the pre-purchase is done, not the actual release. The standard 14-day/two-hour refund period also applies, starting on the game’s release date. When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. Which according to the Refund policy is all ok for a refund, as the refund time won't start until the actual release. He may have pre-purchased it in May, the game didn't release until late september (24th). What's hard to get about less than 2 weeks ago, AND less than 2 hours of playtime.ĭo you know any stores where you can get a refund 5 months later? Except that the thing The Doom Poster is talking about with Serious Sam 4 is a pre-purchase. Personally I think its the other way around, the audicity people have to say that they read the refund policy and think everything should be refunded at all times. Lol and steam has the audacity to claim that refund requests are a case-by-case basis. all the while there's a little caption hanging under the email "case-by-case basis". i've requested a refund twice so far, the second one going more in-depth about my situation, and each time i get an automated response saying that i cannot get it refunded. I immediately get off and google steam refunds and see that i can refund it, but only under certain conditions, but also it's apparently a case-by-case basis? i have 3 hours and 30 minutes of gaming on it so far, but i immediately get denied merely for that extra hour and thirty minutes.Īssuming that it's only an hour and thirty minutes extra, i figured i could get a refund, especially due to the fact that it's now cheaper and it's steam's goal to have great customer experience. the next day (today) i play like 30-40 minutes and someone in chat says it was on sale today and they bought it for 10 dollars. Am i crazy or is the steam refund policy really ♥♥♥♥? i just bought r6 siege like yesterday for about 21 dollars, totally unaware of its upcoming sale, and played it for about 2-3 hours.
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